Refund policy
Every Sofloras piece is handcrafted with love and goes through multiple rounds of quality checks before being carefully packed and sent to you. On the rare occasion that something isn't right, we're right here to help.
CANCELLATIONS
Need to cancel? Please reach out to us as soon as possible. Cancellations are possible before an order is dispatched. Once your order is on its way, we're unfortunately unable to make changes.
REFUNDS
Each piece is inspected through multiple quality checks before dispatch, so issues are genuinely rare. In the unlikely event that something goes wrong, we'll absolutely make it right. Refunds are considered in the following situations:
- Your order arrived damaged during transit
- You received the wrong product
Please reach out within 48 hours of receiving your order — we'll aim to respond within 24 hours. Share clear photos or an unboxing video along with your order details. The product must be returned unused, in its original condition, with all tags, labels, and packaging intact.
EXCHANGES
If your order doesn't feel quite right, we'd love to help you find something that does. You're welcome to request an exchange for another piece of equal or lesser value. If you'd like something of higher value, we'll ask you to cover the difference before we dispatch.
To get started, write to us at soflorasjewels@gmail.com or WhatsApp +91 96600 54665 within 48 hours of receiving your order.
Products purchased during a sale or under a promotional offer are not eligible for return, refund, or exchange. We appreciate your understanding.
A few things to keep in mind:
– Only one exchange is permitted per order.
– Exchanges are subject to stock availability.
– Return shipping both ways is borne by the customer.sofloras.com
– Sofloras holds the right to decline an exchange if the returned item doesn't meet our quality standards.
HOW TO RAISE A REQUEST
1 Write to us at soflorasjewels@gmail.com or WhatsApp +91 96600 54665 within 48 hours of receiving your order. Please include your order ID so we can look into it right away.
2 Share an unboxing video — unedited, from opening the outer packaging all the way through to the issue being visible.
3 Our team will review your request and get back to you within 24 hours. If approved, send the item back unworn and in its original packaging within 48 hours.
4 Once we receive and verify the return, we'll send out your replacement. If the item is out of stock, you're warmly welcome to choose another piece from our collection.
NOT APPLICABLE FOR EXCHANGES OR REFUNDS
– Items returned worn, used, or not in their original condition
– Natural variations in gemstone colour, shape, or appearance
- a hallmark of genuine handcrafted jewelry– Customised or personalised pieces — all custom orders are final and cannot be exchanged or returned
– Damage that occurred after delivery
– Delivery issues due to an incorrect address or an unavailable recipient
– Packages refused at the door
– Products purchased during a sale or under a promotional offer
Sofloras holds final discretion on all refund, return, and exchange requests, based on our quality checks and policy guidelines. We always aim to be fair, and genuinely want every customer to have a wonderful experience with us.
Questions? We'd love to hear from you — we're always happy to help.
soflorasjewels@gmail.com
WhatsApp: +91 96600 54665
We'll get back to you as soon as possible SOFLORAS — Handcrafted Silver & Original Gemstone Jewelry